Shipping and Delivery Time
Bagiva.com is an online store that is open 24/7. Any orders that are submitted before 3:00 pm (Pacific Standard Time), will typically be processed and shipped on the same or next business day. The turnaround time/expected delivery date for all orders varies and will depend on the following: quantity, weight, shipping location and/or if your order will be customized/personalized. Please note that the majority of our orders are shipped via UPS, Fedex or USPS. Please note that we no longer offer any type of drop shipping nor blind shipping.
*Please note that turnaround time for deliveries do NOT include the day of shipping, weekends or holidays for both regular ground or expedited shipments. All embroidery orders require a lead time of 3-7 business days regardless of your chosen shipping method.
Expedited shipments placed before 1:00 pm (Pacific Standard Time) will be shipped out the same day. Expedited shipment placed after 1:00 pm (Pacific Standard Time); will be shipped out on the next business day. We offer three different expedited shipping options: Three Days,Two Days, Next Day Delivery air shipping. The expedited shipping costs/rates are automatically calculated once you have added the items you wish to purchase to your cart, proceed with your check out and fill in the billing & shipping address. Once you are done, you will submit that information. The second step will be the shipping method which will includes regular ground shipping followed by the three expedited shipping options with the costs/rates automatically calculated for you.
*Please note that the turnaround time does NOT include the day of shipping, weekends or holidays for both regular ground or expedited shipments.
Any orders that are over 150.00 US dollars will automatically include free shipping. Any orders that are under 150.00 US dollars will have a flat shipping rate of 9.95 US dollars. These two shipping rates only apply within the Continental United States. Alaska, Hawaii, Puerto Rico and Canada are excluded from these two shipping cost/rates.
Shipments To Non Continental States & Canada
Shipping Costs & rates to Alaska, Hawaii, Puerto Rico are shipped & Canada will be determined by the address/zip code and by the weight of the order.The turnaround time for delivery for shipments to Canada normally takes approximately 5-7 business days. Now purchasers from Canada are responsible for any custom duties that may apply, additional taxes or broker fees due to custom guidelines requested upon delivery.
If you would like to place an order for pickup, please enter "Local Pickup" in the “Customer Notes” section located below the credit card information before submitting your order. We will call and inform you once your order has been processed and ready for pick up. If any shipping charges apply, we will issue a refund at the time of pick up.
Returns & Exchange Policy
We will be glad to refund or exchange any unused merchandise. If you would like to return a product that is in unused condition, you are entitled to a replacement, refund, or credit within the first 60 days the invoice was created. If the return is not a result of our error and your item is returned in new condition within 60-days of delivery we will refund the full cost of the merchandise only, shipping fees are excluded. Personalized/customized orders will not be eligible for refund or return. If there’s ever a problem with any shipments please note that we must be notified within the first 60-days of the date your order was created. Therefore we are able to replace or re-ship any lost or misplaced order/items.
Before returning any orders or products, you must first send an e-mail to firstname.lastname@example.org, along with the five digit order ID number and include the first and last name of the purchaser followed by a daytime phone number, e-mail address, and reason for your return. Upon receiving your e-mail, the Bagiva Return Department will send you a reply message, providing you with the return address and a RMA Number (Return Merchandise Authorization Number). Products returned without the RMA# will not be accepted. Once you have received your RMA#; you must write that RMA# anywhere on the exterior portion of the package (preferably on top). You can ship back your order via UPS, USPS, Fedex or any third party carrier that can provide a tracking number. Please note that all packages and returns must be within 60-days the invoice was created. Bagiva.com reserves the right to modify its exchange and return policy.
If you wish to return your purchased item for a refund, please fill out the following form: